Service Terms and Conditions for House Clearance Bermondsey

These Terms and Conditions set out the basis on which House Clearance Bermondsey provides house clearance and associated waste collection services. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any house clearance, waste removal, waste collection, bulky item removal, or related service provided by House Clearance Bermondsey.

1.2 Company, we, us, or our means House Clearance Bermondsey, operating as a waste collection and clearance service provider within the United Kingdom.

1.3 Customer, you, or your means the individual, company, or organisation that books or uses the Service.

1.4 Booking means a confirmed request for the Service made by the Customer and accepted by the Company.

1.5 Premises means the property or location where the Service is to be carried out.

1.6 Waste means any items, materials, or goods removed from the Premises by us as part of the Service.

2. Scope of Service

2.1 We provide professional house clearance and waste collection services, including removal of household items, furniture, appliances, general waste, and certain commercial or office items, subject to applicable waste regulations and any restrictions set out in these Terms and Conditions.

2.2 The scope of the Service will be as described in the quotation or confirmation communication issued to you at the time of Booking. It is your responsibility to ensure that the description accurately reflects the work you require.

2.3 We reserve the right to decline or amend any Service where the description provided at the time of Booking is inaccurate, incomplete, or materially different from the conditions we encounter at the Premises.

3. Booking Process

3.1 Bookings may be made by telephone, email, or via any other method we make available. All Bookings are subject to acceptance and availability.

3.2 When you make a Booking, you will be asked to provide details including your name, contact information, address of the Premises, access information, type and approximate volume of waste to be removed, and any special requirements.

3.3 We may provide an estimated quotation based on the information you supply. This estimate is not binding and may be adjusted if the actual work or waste volume differs from your description.

3.4 Your Booking is only confirmed when we have accepted it and, where required, you have paid any applicable deposit or prepayment. We reserve the right to refuse any Booking at our discretion.

3.5 It is your responsibility to ensure there is safe and reasonable access to the Premises on the date and time agreed. If we are unable to access the Premises, this may be treated as a late cancellation and charges may apply.

4. Quotations and Pricing

4.1 Prices are typically based on factors including the volume and type of waste, weight, ease of access, labour required, and any additional services requested.

4.2 Any quotation provided prior to attendance at the Premises is an estimate only. The final price will be determined on site once we have inspected the waste and confirmed the work required.

4.3 Where the actual amount or type of waste differs from the information provided at the time of Booking, we may revise the quotation. If you do not accept the revised price, we may cancel the Service and a call-out or cancellation fee may be charged.

4.4 All prices are quoted in pounds sterling and, unless stated otherwise, are inclusive of any applicable taxes and standard disposal fees.

5. Payments

5.1 Payment terms will be confirmed at the time of Booking. Unless otherwise agreed in writing, payment is due either in full in advance, or immediately upon completion of the Service at the Premises.

5.2 We accept payment methods as communicated from time to time, which may include cash, debit or credit card, or bank transfer.

5.3 For commercial Customers, we may at our discretion agree to invoice on completion, with payment due within the period specified on the invoice. Late payments may incur interest and administrative fees.

5.4 If full payment is not received when due, we may suspend or withhold further services and pursue recovery of any outstanding sums, including through legal action where necessary.

6. Cancellations and Amendments

6.1 You may cancel or amend your Booking by contacting us directly. Cancellations or changes are not effective until we confirm them.

6.2 If you cancel more than 48 hours before the agreed service time, any deposit paid may be refunded or transferred to a new Booking, as determined at our discretion.

6.3 If you cancel within 48 hours of the agreed service time, fail to provide access to the Premises, or otherwise prevent us from carrying out the Service, we reserve the right to charge a cancellation fee, which may include reasonable costs for travel, administration, and lost labour time.

6.4 We will use reasonable efforts to accommodate requests to change the date or time of a Booking, but this will depend on our availability and the nature of the Service.

6.5 We may cancel or reschedule a Booking where circumstances beyond our reasonable control make performance of the Service impracticable, unsafe, or impossible. In such cases, we will notify you as soon as reasonably possible and will not be liable for any indirect or consequential loss arising from such cancellation or delay.

7. Customer Obligations

7.1 You must ensure that:

a. You have full authority to allow us to access and clear items from the Premises.

b. There is safe, clear, and reasonable access to the Premises and the waste to be removed.

c. Any items not intended for removal are clearly separated or identified.

d. You provide accurate information about the type, nature, and volume of waste.

7.2 You are responsible for removing or securing any valuables, personal documents, or sensitive items prior to the commencement of the Service. We do not accept liability for any loss of items that you have not clearly indicated should be retained.

7.3 If any hazardous, specialist, or prohibited materials are present, you must inform us in advance. Failure to do so may result in cancellation of the Service or additional charges.

8. Items We Cannot Remove

8.1 Due to legal, safety, and environmental regulations, we cannot accept or remove certain types of waste, which may include but are not limited to:

a. Asbestos or materials containing asbestos.

b. Clinical or medical waste, including sharps and biological material.

c. Certain chemicals, solvents, oils, paints, or other hazardous substances.

d. Pressurised containers, gas bottles, or explosive materials.

e. Any other items prohibited under applicable waste management and environmental laws.

8.2 If we encounter any such items during the Service, we may refuse to remove them and may, at our discretion, continue with the remainder of the clearance where safe and lawful to do so.

9. Waste Handling and Environmental Compliance

9.1 We are committed to handling all collected waste in accordance with applicable UK waste management, environmental, and duty of care regulations.

9.2 Waste collected by us will be taken only to authorised and licensed facilities, and we will take reasonable steps to encourage reuse, recycling, or recovery wherever practicable.

9.3 You acknowledge that once Waste has been removed from the Premises and loaded onto our vehicle, ownership of the Waste transfers to us, and we will be responsible for its onward handling and disposal in line with relevant laws.

9.4 You must not request or require us to dispose of any Waste in an unlawful manner. We reserve the right to refuse any request that may breach waste regulations or environmental legislation.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill when carrying out the Service. However, you acknowledge that house clearance and waste collection can involve movement of heavy or bulky items in confined spaces and may carry inherent risks.

10.2 We will not be liable for any pre-existing damage to property, fixtures, fittings, or items within the Premises, or for wear and tear arising from normal use.

10.3 Our liability for accidental damage directly caused by our negligence shall be limited to the reasonable cost of repair or replacement, subject to a fair assessment of age and condition, and capped at the amount paid or payable for the relevant Service, unless otherwise required by law.

10.4 We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, business interruption, or loss of opportunity, arising out of or in connection with the provision of the Service.

10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11. Claims and Complaints

11.1 If you wish to make a complaint or raise a claim regarding the Service, you must notify us as soon as reasonably practicable, and in any event within 7 days of completion of the Service.

11.2 We may request evidence or further information to investigate the matter, such as photographs, descriptions of the issue, or proof of loss.

11.3 We will review complaints in good faith and, where appropriate, may offer a remedy such as a partial refund, re-attendance, or other reasonable solution, without admitting liability beyond that required by law or set out in these Terms and Conditions.

12. Access, Health and Safety

12.1 We reserve the right to decline or suspend the Service where, in our reasonable opinion, the Premises or conditions present a risk to the health and safety of our personnel or any other person.

12.2 You are responsible for ensuring that the Premises are reasonably safe for our staff to work in, including where relevant by keeping pets under control, ensuring clear access routes, and informing us of any known hazards.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you in order to manage Bookings, provide the Service, take payment, and handle queries or complaints.

13.2 We will take reasonable steps to protect your personal information and will not share it with third parties except where necessary to provide the Service, comply with legal obligations, or as otherwise permitted by applicable data protection laws.

14. Force Majeure

14.1 We shall not be liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances, or causes beyond our reasonable control. These may include extreme weather, transport disruptions, accidents, illness, strikes, or changes in law or regulatory requirements.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to that Service.

15.2 Any changes to these Terms and Conditions will not apply retrospectively to Services already completed, unless required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 These Terms and Conditions constitute the entire agreement between you and us relating to the provision of the Service and supersede any prior understandings, representations, or agreements, whether oral or written.

17.4 You may not assign, transfer, or subcontract any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary in the course of our business.